Customer Service

If you hare having problems placing an order or with an order you received please contact our Online Customer Service department at onlineshop@diamondsupplyco.com (Please note that only emails concerning purchases made directly through the Diamond Supply Co. online shop will be answered).

Our online customer service hours are:
Monday - Friday 10:00am to 4:00pm PST
Please note that our offices are closed between December 23, 2013 through January 1, 2014. Email inquiries will still be answered, but any returns or exchanges will be processed the first week of January.

Due to the busy holiday season please allow up to 48 hours for a response to your inquiry.

For inquiries not regarding purchases made directly through diamondsupplyco.com please email customerservice@diamondsupplyco.com.

For inquiries regarding Mystery Box purchases please email dscmysterybox@diamondsupplyco.com.